De algemene voorwaarden beschrijven definities zoals aanvullende overeenkomsten, herroepingsrecht, consument en handelaar. Ze leggen uit wat een herroepingstermijn is en hoe deze werkt, en definiëren digitale inhoud en duurzame media. Ook wordt het concept van een overeenkomst van langere duur behandeld, waarbij levering en aankoop over een bepaalde periode plaatsvinden.
The following definitions apply in these terms and conditions: Supplementary agreement: an agreement in which a consumer obtains products, digital content and/or services via a distance contract, and a trader or a third party delivers these products, digital content and/or services in accordance wit…
Westson V.O.F., trading under the name Stitchonomy (hereinafter: “the trader”) Vlamingstraat 9, 2712 BZ Zoetermeer, the Netherlands (not a visiting address) Email: info@stitchonomy.nl or via the contact form Chamber of Commerce number: 83699163 VAT identification number: NL862962389B01
These general terms and conditions apply to every offer made by a trader and to every distance contract that has been realized between an trader and a consumer. Prior to the conclusion of a distance contract, the text of these general terms and conditions will be made available to the consumer. If t…
If an offer is subject to a limited period of validity or is made subject to conditions, this will be explicitly mentioned in the offer. The offer contains a complete and accurate description of the products, digital content and/or services being offered. The description is sufficiently detailed to …
The contract will be concluded, subject to that which is stipulated in paragraph 4, at the moment at which the consumer accepts the offer and the conditions thereby stipulated have been fulfilled. If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of a…
Upon delivery of products When purchasing products, a consumer has the right to dissolve a contract, without giving reasons, during a period of at least 14 days. The trader is allowed to ask a consumer for the reason of this dissolution, but the consumer is under no obligation to state his/her reaso…
During the withdrawal period, the consumer shall treat the product and its packaging with care. He shall only unpack or use the product in as far as necessary in order to assess the nature, characteristics and efficacy of the product. The point of departure here is that the consumer may only handle …
A consumer who wants to exercise his right of withdrawal shall report this to the trader, within the withdrawal period, by means of the model form for right of withdrawal or in some other unequivocal way. As quickly as possible, but no later than 14 days after the day of reporting as referred to in …
If the trader makes it possible for a consumer to declare his withdrawal via electronic means, then after receiving such a declaration, he sends immediate confirmation of receipt. The trader reimburses the consumer immediately with all payments, including any delivery costs the trader charged for th…
The trader can preclude the right of withdrawal for the following products and services, but only if the trader stated this clearly when making the offer, or at least in good time prior to conclusion of the contract: Products or services whose prices are subject to fluctuations on the financial mark…
During the period of validity indicated in the offer, the prices of the products and/or services being offered will not be increased, except for price changes in VAT-tariffs. Contrary to the previous paragraph, the trader may offer products or services at variable prices, in cases where these prices…
The trader guarantees that the products and/or services fulfill the contract, the specifications stated in the offer, the reasonable requirements of reliability and/or serviceability and the statutory stipulations and/or government regulations that existed on the date that the contract was concluded…
The trader takes measures intended to ensure that the products offered comply with applicable product-safety requirements, including Regulation (EU) 2023/988 where applicable. Digital files are checked for malicious code and tested in commonly used PDF readers before delivery. Physical products are …
The trader will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services. The place of delivery is deemed to be the address that the consumer makes known to the company. Taking into consideration that which is s…
Termination The consumer has a right at all times to terminate an open-ended contract that was concluded for the regular supply of products (including electricity) or services, subject to the agreed termination rules and a period of notice that does not exceed one month. The consumer has a right at …
As far as no other date is stipulated in the contract or supplementary conditions, sums payable by the consumer should be paid within 14 days after commencement of the withdrawal period, or in the absence of a withdrawal period within 14 days after the conclusion of the contract. In the case of a co…
The trader has a sufficiently publicised complaints procedure and handles complaints in accordance with that procedure. Complaints about performance of the contract must be submitted to the trader within a reasonable time after the consumer discovered the issue, with a complete and clear description…
Purpose. At checkout, customers may consent to receiving one email invitation to review their experience with the trader’s products or services. Voluntary consent. Consent is entirely voluntary. Refusing consent does not affect the purchase or delivery. Email. If consent is given, one review i…
Contracts between the trader and the consumer to which these terms apply are governed exclusively by Dutch law. This choice of law does not deprive a consumer of mandatory protection afforded by the law that would apply in the absence of this choice.
Additional provisions or provisions that differ from these general terms may not be detrimental to the consumer and must be recorded in writing or in a form that the consumer can store accessibly on a durable medium.
Digital products supplied by the trader, including digital cross-stitch patterns and associated PDF files, are protected by copyright and other applicable intellectual-property rights. The consumer may not copy, reproduce, distribute, resell, make available to third parties or otherwise commercially…
Important: For online digital content, the right of withdrawal is lost only if the legal requirements are met, including the consumer’s prior express consent, acknowledgement of the loss of the right, confirmation on a durable medium, and the consumer initiating the download or stream. (Comple…
Een aanvullende overeenkomst is een overeenkomst waarbij een consument producten, digitale inhoud en/of diensten verkrijgt via een overeenkomst op afstand, en een handelaar of een derde partij deze producten, digitale inhoud en/of diensten levert volgens een overeenkomst tussen die derde partij en de handelaar.
Het herroepingsrecht is de mogelijkheid voor een consument om een overeenkomst op afstand binnen de herroepingstermijn te annuleren.
Een consument is een natuurlijke persoon wiens handelingen niet worden uitgevoerd voor doelen die verband houden met de uitoefening van een handels-, bedrijfs-, ambachts- of beroepsactiviteit.
Een overeenkomst op afstand is een overeenkomst die tussen een handelaar en een consument wordt gesloten binnen een systeem dat is georganiseerd voor de verkoop van producten, digitale inhoud en/of diensten op afstand, waarbij gebruik wordt gemaakt van één of meer technieken voor communicatie op afstand tot en met het moment waarop de overeenkomst wordt gesloten.
Een duurzaam medium is elk middel, inclusief e-mails, waarmee een consument of handelaar informatie kan opslaan die persoonlijk aan hem is gericht, op een manier die toekomstige raadpleging of gebruik gedurende een periode mogelijk maakt die past bij het doel waarvoor de informatie is bedoeld, en die de ongewijzigde reproductie van de opgeslagen informatie mogelijk maakt.